on 21-09-2020 21:11
Hi there,
I have a V6 box, and it has suddenly become very sluggish when responding to the remote control, making it very difficult to navigate or change channel. I can see that the status light on the front of the V6 box flashes every time I press a button, so it is receiving the signal, it just does not respond to every press. I often need to press the button multiple times to move up or down the menu, and if you hold one of the arrow buttons down, it now moves a single step instead of continuing to scroll through the menu as it used to.
Has anyone else experienced a similar issue? How can it be fixed?
Answered! Go to Answer
on 22-09-2020 14:06
on 22-09-2020 14:06
on 23-09-2020 18:30
Thanks, that seems to be what was causing the problem. I was worried that a recent update might have broken something.
on 15-12-2020 16:42
I've4 expewrienced this. resetting the box doesn;t work. Replacing the batteries doesn;t work.
Virgin doesn't seem to think there's a problem - but there is.
Every time you hit a button on the remote - the box flashes twice in response. Hit buttons extra slow and you're fine - normal speed and it only catches every other push.
Also where can you speak to an actual human being at virgin - it doesn;t seem possible these days
on 15-12-2020 16:52
Hi markryes,
Have you tried ordering a replacement by logging into My Virgin Media at the top of the page, or by using this direct link? Order new remote
on 15-12-2020 17:04
on 05-12-2021 18:24
Well done for noticing the double (multiple?) flashes?
Bloody remotes have broken 3 times in 2 months. 😞