I have a V6 box, and it has suddenly become very sluggish when responding to the remote control, making it very difficult to navigate or change channel. I can see that the status light on the front of the V6 box flashes every time I press a button, so it is receiving the signal, it just does not respond to every press. I often need to press the button multiple times to move up or down the menu, and if you hold one of the arrow buttons down, it now moves a single step instead of continuing to scroll through the menu as it used to.
Has anyone else experienced a similar issue? How can it be fixed?
If you have a look around the forums - you'll see others have had this issue and a new remote, or new batteries is not the answer. Because the BOX registers each button press twice - it's possibly NOT the remote but the box. Howevber getting any human being at Virgin is a seemingly impossible task.|I'd also like to be able to switch my sometimes faulty router/wireless box too but is there anyone to talk to about it? Nope.Can I make an appointment? Nope.