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DG_33
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Slow V6 Box

Hi

My V6 box is running very slow and unresponsive, at first i thought it may have been Remote batteries but i changed them and its still the same. i have also re-booted the box.

 

When ever you try and push a button there is about a 1 second delay on all menu's and chanel changes etc. started out of the blue yesterday
 

Any ideas or help would be great 

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michaeldavis
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Re: Slow V6 Box

What colour is the LED?
Red indicates IR (infra red)
Green indicates RF (radio frequency)
If it is operating your V6 box via IR, then this requires a line of sight between the remote and V6 box and can appear to be slow in response, a simple solution would be to pair your V6 remote so that it operated in RF mode.

Go to Home > Help & Settings > Settings > Devices > Remote Control Pairing


Press and hold the Info button for 7 seconds until the light at the top of the remote goes solid green then flashes green twice



You can't learn anything from a mistake until you admit that you've made it.
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DG_33
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Re: Slow V6 Box

Hi Sorry i have been away over the weekend and couldn't reply.

Its Red so i will try that thanks and see if RF mode helps

 

 

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Forum Team (Retired) Craig_D
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Re: Slow V6 Box

Hi DG_33

 

Welcome to the Community, I'm sorry for the problems you've been experiencing with your TV service recently.


Testing the box from our end shows no errors, I hope that means things have improved since your post? If not, get back in touch and we'll do what we can to assist.


Talk soon
Craig
 


New around here? To find out more about the Community check out our Getting Started guide


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Ianf2k19
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Re: Slow V6 Box

Just registered on this site so I could personally thank you. Your solution fixed my problems too
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