Sky football pixelated picture

[daveman999]

I am experiencing intermittent pixelated picture breakup on the Sky football channel on both my TiVo box and same problem on a second V6 box. All other channels inc. Sky & BT sports  are fine. Checked all cabling. 

[japitts]

Is this SD (513) or HD (503)? It won't alter the end advice, but may assist with some checks

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

[Zoie_P]

Hi Daveman999, 

Thank you for your post and welcome to our forums 🙂 

I am sorry you have had a pixelated picture on sky sports. Id you could answer @japitts' questions this would help us so we can best assist. How is it all looking since your post?

Zoie

[daveman999]

In answer to your question it is apparent on both as and HD channels. The other evening when I lodged the problem the picture quality was diabolical with pixelation occuring over 20 to 60% of the viewing area. However, about an hour later it had reduced to just an occasional error burst. I occasionally have the same problem with Sky golf and BT sport's but rarely see break up on any other channels

[japitts · Accepted solution]

Keeping to the HD channels, check the following as they are on the same broadcast frequency and a signal fault affecting one should affect them all

SS Football HD: SS PL HD, Sky Thriller HD, SS Action HD, Animal Planet HD, More4-HD, Sky Documentaries HD

SS Golf HD: BT Sport2 HD, Sky Nature HD, Sky News HD, GB News HD, BBC News HD, BBC2-HD

The forum staff have access to remote diagnostics to check your levels, but if the above channels are affected that's good evidence of a signal issue IMO.