on 03-01-2022 15:01
I updated to Hub 5 a week ago and since then my picture on football in HD is a.bit blurry. Not sure how the hub.would affect the picture quality but definatly has. Anyone any advise. VIRGIN any help please. Thanks Tim
03-01-2022 15:43 - edited 03-01-2022 15:45
The hub wouldn't have any impact on your TV picture, broadcast channels don't use the internet.
Just to confirm, you're only having a problem with Sky Football HD on Ch503? Blurring would normally be a TV setting in many cases. Are other football games across the sports channels similarly affected?
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on 03-01-2022 16:20
Hi. Only the sky football chamells. I watched a BT and also a Prime game whice is normally the worst of.all. but they were good quality. Close up pictues are fine. Only distance cameras and it seems to go a fuzzy. And as i say only noticed it when changed my hub. You say the hub has nothing to do with it but the hub feeds the TIVO 6 BOX doesrnt it ?
on 03-01-2022 16:24
The TV channels are fed to the V6 directly through the coaxial wiring and not via the internet..
The V6 only uses the internet to populate the TV guide, and for catch up, on demand and box updates.
on 05-01-2022 16:50
Hi Timcarter,
Thanks for responding and welcome back to the community!
As stated above our broadband and TV connections are fed through different channel points.
From reviewing your account I can see you have multiple boxes, some of which have high uptime.
Would you be able to reboot your box and check to see if the cables are securely fastened into the TV box for me?
Please let us know how you get on.
Thanks,
on 05-01-2022 19:59
Hi Kain
As.requested re-booted. And as i say i only notice a change when i installed my hub 5. Just does not seem as clear a.picture as before. Could you run a diagnostic check for me and see what you find.
Many thanks
Tim
on 05-01-2022 21:48
on 06-01-2022 19:58
Hi
Video output is set to 2160p
And Sony KD-85XG9505
Iif.you could advise
Many thanks
Tim
on 06-01-2022 21:53
on 09-01-2022 11:54
Hi @Timcarter thanks for getting back to us.
Have you been able to take/follow Roger_Gooner's advice? If so, how are things going now?
Regards
Lee_R