Sky cinema on demand saying i need to subscribe

[daz_75]

I can play most movies fine. But some say I need to subscribe. When i click it it takes me to a page saying subscribe to sky movies. I'm ultimate oomph so I'm already subscribed. Example movie is wonder woman 1984 any ideas?

[Steve1701]

Hi daz_75,

I'm on Ultimate Oomph (Maxit TV) and I've just tried to view Wonder Woman 1984, it's asked for my PIN but allowed me to watch the film.

It could be an issue in your area ...

Have you tried rebooting the V6 ... Turn it off at the back, give it 30 seconds, then turn it back on, before trying to view the movie again? ... It can't hurt and it will rule out one option if the issue persists.

🤞

[newapollo · Accepted solution]

Hi daz_75,

have you subscribed to the Sky Entertainment & Cinema Ultra HD add on as part of your Ultimate Oomph package?

I have the above addon as part of my UO package and Wonder Woman 1984 plays both the SD and UHD versions correctly for myself.

If you don't it's possible you've clicked on the UHD version of the movie instead of the HD version.

[japitts]

There's 3 versions of this VoD film:

1: PPV "Virgin Media Store" £13.99 rental purchase

2: Sky CInema HD included in a Sky Cinema subscription

3: Sky Cinema UHD included in the UHD add-on - whether this is included in your Ultimate Oomph depends when you last re-contracted.

If you're satisfying at least scenario 2, the obvious check is to see whether you have issues with any other movies or if it's just this one.