No access to red button service for the last month on both 511and 513. Starts to load fine but ends up with a black screen with a red rectangular outline top left. Indian helpdesk unable to remedy and don't seem able to grasp what I am talking about. 1 did arrange an Engineer app, but all he could do was to check signal/speed were functioning and he was not trained in the diagnostics of the V6 box. Anybody help?
I have the same problem. Unable to access championship games on ch 513 red button. It says it's loading then the screen just goes black. Earlier in the season it worked fine, but not the last couple of times I have tried. Any ideas?
You will not get anything on the Red Button for Saturday night's football as there are no other Championship Matches. You will only get the Red Button to work if there are other matches being played at the same time as the main match.
It's the same with the golf and f1 channels. Spoke to the Indians again refused to go through the same old turn on/off crap and transferred to level 2 tech team they were unable to resolve and got the level 3 tech team to call me 2 days later still not working.
I’ve had the same issue for the last few weeks, seems to be the same for tonight’s game. Virgin need to sort this out. Only reason I’m paying for the full house VIP is mainly to watch the championship and it’s not working, looking forward to this contract ending so I can go back to Sky. Had nothing but problems with Virgin
Had nothing but problems with Virgin since I signed up mate, only 10 more months to go until my contract ends 😐🤬. I’ve had to resort to downloading the sky sports app on my phone and watching the Blackburn game through there. No problems whatsoever watching it on there seeing as it Sky and not useless virgin