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ARG1UK
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Sky Sports Red Button - 07/09/2019

Yes, this little gem is back,

I cant access any sky sports interactive services via the red button, 30+ mins on the phone to tech who had no clue what so ever and after 30 mins answer, we will sent a technician out.

Our boxes have been rebooted and re set more times that a multiple fractured leg and still this doesnt work

Virgin, get your act together, this dioesnt seem to be hardware related (Though the  tech thought it was!) its more that the virgin software isnt talking to the sky software to allow access to the interactive services

yet another football match I have missed because of this!

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ozsat
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Re: Sky Sports Red Button - 07/09/2019

Didn't look for any football today  -but the F1 red button coverage worked fine here.

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Re: Sky Sports Red Button - 07/09/2019

Has this improved at all since your last post to us ARG1UK?

Have you been able to access the function at all? Is it just football that is the problem or is it a blanket of all sports?

 

Regards

Steven_L

 

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Re: Sky Sports Red Button - 07/09/2019

Worked fine this evening, though still **bleep** off I missed a whole game last week because it wasnt working!

tecnician who visited said it could have been that the Virgin software wasnt talking to the Sky software,

will check again as more games next week

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Re: Sky Sports Red Button - 07/09/2019

Please keep us updated ARG1UK, the more information the better to help us investigate the issue.

 

Thanks,

 

Lisa

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ARG1UK
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Re: Sky Sports Red Button - 07/09/2019

Less than 3 weeks and the same old issue! not only did I miss the full game on the "Sky Red button" for the international game recently I wanted to watch, I now cant even watch my team via the red button tonight either. This is a fault that you, Virgin, know about yet are unwilling to resolve properly. Its not a new issue yet it still happens!

As for waiting half an hour on the phone to you to get an voice saying there is an issue with the sky red button (Yes half an hour on hold) the message on the web site is: "You might not be able to use our Red Button services on Sky Sports Channels at the moment. We are sorry about this, our engineers are looking at fixing this as soon as possible. Our engineer is working to fix the problem" - great you say, however, the estimated fix time is after midnight! the games finish in the nest hour! absolute rubbish Virgin, fault after fault with this service, its so bad I am thinking of going back to Sky!
 
Why do I pay for a service you cant reliably deliver? utter and total rubbish!
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Re: Sky Sports Red Button - 07/09/2019

The interactive services with BT sport all work fine however, so the issue is Virgin - Sky on Sky Sports!

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Re: Sky Sports Red Button - 07/09/2019

https://community.virginmedia.com/t5/Virgin-TV-V6/Where-are-the-Championship-games-on-red-button/m-p...

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Re: Sky Sports Red Button - 07/09/2019

Hoping it works tonight for the internationals..... no luck thus far on the red button

 

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