Sky Cimena on demand fault, constant pause like buffering

[TheTomos]

I've tried it on 3 TV boxes, different WiFi, plugged into Ethernet port in the wall and eventually plugged directly into Hub4 and it still stutters. So not a bandwidth issue. Its persisted for days any ideas? 

[japitts]

Could you explain what the issue is, please?

And does it affect all OnDemand content, or only Sky Cinema? The VoD platform is identical for all broadcasters except for the app-based iPlayer - so if there's an issue with your OnDemand, it should affect all programmes.

[TheTomos]

Certain movies, it's like it's buffering constantly. So you watch a few seconds it pauses for a few seconds etc. 

[japitts]

If only particular programmes are affected, what are they? Someone can check those specific films to see if they're affected.

Are other OnDemand programmes affected? As per my previous post, Sky Cinema OD uses the same technology as every other channel bar the BBC. That'll be a quick way to identify if you have an issue with OD in general.

[TheTomos]

I watched Sherlock 1 and it happened a bit, Sherlock 2 was constant between 30 and 33 minutes it took us over 10 minutes to watch. Yet American Psycho was completely without incident. 

[japitts]

This sounds horribly like a connectivity issue to me.

So your V6 connects to the internet via your homehub, and then onwards - I'm presuming you don't have any problems with speeds over your broadband in general, and this issue is only apparent on VoD via your V6.

In which case - you mention you've tried wireless & Ethernet cable, can you confirm? Ethernet is certainly preferred given the choice, but have you tried another Ethernet cable and also another port on your hub? Or indeed proven the port as good using another device?

If this is over wireless, what's the signal strength? Home > Help & Settings > Settings > Network, and check in the top-right.

[TheTomos]

I agree it seems like that, but three boxes increasingly closer to router (Hub4), but direct connection via Ethernet didn't fix it. Plus other movies were fine. Maybe its just this film?

Yes Hub and all ports on it are fine gigabit connection fine. 

[TheTomos]

Watched it on laptop (ironically via WiFi) no issues at all. Reported all three TV boxes and an engineer is meant to be coming out. But I've had dates, confirmed be texts and they've still not shown up so we'll see. I have tested the boxes still don't work but at least the laptop works and via HDMI the TV. 

[japitts]

---

@TheTomos wrote:

I watched Sherlock 1 and it happened a bit, Sherlock 2 was constant between 30 and 33 minutes it took us over 10 minutes to watch. Yet American Psycho was completely without incident. 

---

If I could find this in the EPG it would be a quick & simple test, but I can't - I can only see "Sherlock".

Can you confirm the title? Or the exact menu path to a listing?

[newapollo]

I've just gone into Sky Cinema Action (on my 360) and there are 2 Sherlock Holmes movies listed.

I fast forwarded to 30 minutes and watched until 35 minutes into the movie on Sherlock Holmes A Game of Shadows HD (Sherlock2?) and had no issues

I alos tested the same movie in UHD between the same points and had no issues. 

I've also tested Sherlock Holmes on both HD and UHD via Sky Cinema Action for 15 minutes and again no issues.

There may possibly be (or had been) local issues affecting On Demand / Catch Up in the OP's local area.

I know there were issues in a lot of areas, including mine, according to the Status page following the nationwide outage, so perhaps if the OP tries again they will find they now play correctly?