Menu
Reply
  • 39
  • 1
  • 7
ten-tenths
On our wavelength
1,575 Views
Message 1 of 19
Flag for a moderator

Samsung KS8000/9000 V6 black screen solved

Morning all

One of the issues I had, and by the look of it several other have, is that when you first turn the tv on in the morning (after its been off for a few hours) you just get a black screen. You then have to change source and then change back to the V6 to get a picture. This is a Samsung issue, not a V6 issue, after the last firmware update (1160). To solve it, change source to TV, then in the tv settings menu go to Broadcasting, Autotuning and turn off Autotuning. Worked for me

Jon

  • 353
  • 4
  • 32
jonandmarkuk
Superfast
1,560 Views
Message 2 of 19
Flag for a moderator

Re: Samsung KS8000/9000 V6 black screen solved

I don't have the same model, but I'll take a look and see if my HU8500 has a similar option.
0 Kudos
Reply
  • 516
  • 2
  • 24
andycambs
Superfast
1,539 Views
Message 3 of 19
Flag for a moderator

Re: Samsung KS8000/9000 V6 black screen solved

I have "Auto tuning in standby" and presume you mean this?

I'll try this and see what happens tomorrow.

0 Kudos
Reply
  • 11
  • 0
  • 6
Eviman42
On our wavelength
1,487 Views
Message 4 of 19
Flag for a moderator

Re: Samsung KS8000/9000 V6 black screen solved

Given it a try see in morning if it works
0 Kudos
Reply
  • 11
  • 0
  • 6
Eviman42
On our wavelength
1,449 Views
Message 5 of 19
Flag for a moderator

Re: Samsung KS8000/9000 V6 black screen solved

Worked for me
0 Kudos
Reply
  • 516
  • 2
  • 24
andycambs
Superfast
1,437 Views
Message 6 of 19
Flag for a moderator

Re: Samsung KS8000/9000 V6 black screen solved

Delighted to say it solved my issue too!

Thanks!

0 Kudos
Reply
  • 39
  • 1
  • 7
ten-tenths
On our wavelength
1,400 Views
Message 7 of 19
Flag for a moderator

Re: Samsung KS8000/9000 V6 black screen solved

Three days down the line and I've not had a reoccurrence of the black screen at start up so looks like its a permanent fix (Until another firmware update breaks it !!)

Jon

  • 516
  • 2
  • 24
andycambs
Superfast
1,373 Views
Message 8 of 19
Flag for a moderator

Re: Samsung KS8000/9000 V6 black screen solved


ten-tenths wrote:

Three days down the line and I've not had a reoccurrence of the black screen at start up so looks like its a permanent fix (Until another firmware update breaks it !!)

Jon


Seems to have solved the issues here too.

I cancelled the engineer visit, and advised the call centre.

0 Kudos
Reply
  • 14
  • 0
  • 1
Tomcat3
Tuning in
1,338 Views
Message 9 of 19
Flag for a moderator

Re: Samsung KS8000/9000 V6 black screen solved

I also had this problem with a KS9000. I spoke to Samsung Customer Services and they ran me through the fix over the phone. First unplug the TV from the mains wait for 20 seconds then plug it back in, go into the settings and do a factory reset this will reset the TV to the way it was when it came out of the box.  

No problems since the reset.

0 Kudos
Reply
  • 516
  • 2
  • 24
andycambs
Superfast
1,324 Views
Message 10 of 19
Flag for a moderator

Re: Samsung KS8000/9000 V6 black screen solved

Presumably the issue will re-occur when the next auto update happens?
0 Kudos
Reply