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Scottyd73
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Message 21 of 27
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Re: Samsung 4k tv not compatable with V6

My issue seemed to be my 1.4 hdmi was connecting but my tv was making the v6 box only pick 2160 as the video output which my cable couldn't handle.
When I used the virgin hdmi cable it let me go in to settings and select 1080 so I could quickly change back to original v1.4 hdmi cable.
I have ordered a 5 metre hi speed v2.0 hdmi cable so hopefully that'll fix the problem more permanently.
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Twinkle1
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Message 22 of 27
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Re: Samsung 4k tv not compatable with V6

I have a Samsung and upgraded to the V6 box.  It was working for the first 3 weeks then the picture went but we still could see the menus and had sound.  The 1st engineer said it wasn't compatible and to purchase another TV as it wasn't working. I took the TV to a local engineer who said the TV is in perfect working order and it was working on Freeview. Then we had 2nd engineer who said the same and downgraded the box to check and it still didn't work.  I then spoke to the fault line who advised me to purchase a HDMI splitter.  So off I went to a very well know store and explained the situation.  They explained what a splitter would do and that certainly wouldn't help.  They did suggest that VIRGIN have done some updates that are probably not compatible with certain TV's but would NEVER admit it!  I would love to hear a response from VIRGIN on this matter after 2 Engineers and spending at least 3hrs being fobbed off on the phone and sent completely misguided information. 

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98072229
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Message 23 of 27
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Re: Samsung 4k tv not compatable with V6

I have the exact same problem on my new Samsung QE55Q7F. I have also worked out the the issue is compatibility of the V6 box. 

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Corinneangela
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Message 24 of 27
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Re: Samsung 4k tv not compatable with V6


@98072229wrote:

I have the exact same problem on my new Samsung QE55Q7F. I have also worked out the the issue is compatibility of the V6 box. 


Do you get a picture/sopund at all or does it just turn on with a black screen?

if you set the source to the TV (must set the source to TV first) - then go to settings> Broadcasting>auto tuning settings> turn off auto tuning

see if that helps. Apparently it's actually a Samsung issue, but that is a work around.

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Allanunderwood2
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Message 25 of 27
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Re: Samsung 4k tv not compatable with V6

I have the same problem and no one can help. I am told they work with Sky Q boxes though loathed to change provider unless guaranteed it works 😤😤😤😤

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Allanunderwood2
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Message 26 of 27
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Re: Samsung 4k tv not compatable with V6

Mine is the Samsung QLED QE49Q7F
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98072229
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Message 27 of 27
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Re: Samsung 4k tv not compatable with V6

I solved this but forgot to post it. So here goes:

In the advanced settings, you can tell the TV which hdmi port needs to use the 2.2 standard. Just select the hdmi that the virgin box is plugged into and the picture comes back straight away. 

 

Hope that helps.

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