Virgin Media Community

[Scottyd73]

Just received my shiny new V6 box and tried to install it last night but had issues.

Called customer service and they sent out an engineer and he tried a new box and still no luck.  This was on my Samsung 4k tv then tried it on an older 1080 samsung and the box worked fine.

Tried connecting it back to the 4k tv and again nothing so obviously it is a compatibility issue but find it hard to believe that one of the most popular models sold in the black friday and xmas sales will not work with the V6 box.

Has anyone else had this issue and found a solution as I'm now back using my old Tivo box and really want to get the V6 up and running.

[Corinneangela]

It works fine with my Samsung 4K TV.. is your's an older model?

[Corinneangela]

Perhaps if you post the details of the TV (model #) someone with more knowledge than I may be able to help you.

[Scottyd73]

Model number is Samsung UE50KU6000 and think it was end of last year's model.

[ozsat]

Have you made sure the firmware on the tv is up-to-date?

My Samsung tv works fine.

[Scottyd73]

Yeah firmware is up to date. Works perfectly with old tivo and all the streaming apps, playstation and blu ray just not the v6 lol

[ozsat]

Is it the only 4k device you have?

[Scottyd73]

Yes

[cwmeldeg]

My Samsung works fine with V6. UE65JS9000, 2 yrs old. Very pleased actually.

May sound stupid but have you tried a different HDMI lead?

[Scottyd73]

Yeah tried another one that was being used for the playstation and it had the same issue.  It just comes up with the initial welcome screen then goes to Starting up then goes to a blank screen after 3/4 mins