Samsung 4k TV- 2160 not supported

[Frame78]

Hi, I have a new Samsung frame 4K tv. The picture quality is terrible. Looking at video output it says 2160 is not supported. I have restarted v6 box but still says not supported. I have a 4K cable and have tried different hdmi ports. 

[ozsat]

If you have tried turning both tv and V6 box off at mains - then turn the tv on and then 20 seconds later the V6 and still have problems - then you are going to need to try a different 4K device to see if the issue is with the V6, the tv or even the cable.

[NinjaMeerkat]

On the V6 video settings try using the test formats option and cycle through all the formats, you might find that 2160 now appears as supported.

[Frame78]

Hi thanks but that didn’t work. Still saying 2160 not supported. We’ve tried another 4K device and issue does not seem to be with the tv. 

[NinjaMeerkat]

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@Frame78 wrote:

Hi thanks but that didn’t work. Still saying 2160 not supported. We’ve tried another 4K device and issue does not seem to be with the tv. 

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Try a different high speed HDMI cable.

[mmj]

Try going into TV settings > General > External Device Manager > Input Signal Plus and enable it on the relevant HDMI port.