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HelenH2 · ‎02-12-2021

This is not a new box but required a restart, turned it off and back on, which triggered the guided setup and software install, now it will not get past the connecting, says to check cables which I have done multiple times. Keeps giving me S310 error code

japitts · ‎02-12-2021

This is potentially caused by the national outage that's ongoing.. details at the top of all the TV boards.

https://community.virginmedia.com/t5/Virgin-TV-V6/National-TV-Outage/td-p/4877466

You may need to wait for this to be resolved before retrying.

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japitts · ‎02-12-2021

This is potentially caused by the national outage that's ongoing.. details at the top of all the TV boards.

https://community.virginmedia.com/t5/Virgin-TV-V6/National-TV-Outage/td-p/4877466

You may need to wait for this to be resolved before retrying.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Travis_M · ‎06-12-2021

Hi @HelenH2

How is your connection today?

Regards

Travis_M
Forum Team
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