Wife takes Friday 3rd am off work, to accommodate V6 box 'install. engineer left without it having completed the verify process , He said it would possibly take a few hours to complete. After many attempts at reboots and C119 errors, still nothing..
On saturday morning i retried the reboot , this time it got past the verify stage , started loading channel info, hit 33% then error message appeared " Unable to acquire channel info (S102)"
Here we are on Sunday now, received a call from Simon, Welsh chap, who advised us the problem was now sorted and the box should be up and running. No, same situation. now we have an engineer booked for next Saturday , What a farce . Does anyone have the same error code showing ?
So just a quick update from me, after the engineer today finally managed to get our V6 box working.
The problem causing the S102 error, seemed to be as a result of a Serial number mismatch. When the box is set-up, the serial number is given to the activations centre by the engineer doing the installation, and this was either given or received incorrectly ( 1 digit wrong ) causing the box not to activate fully.
Hopefully if someone else has this problem, they could check this with phone support, and not require an engineer call out.
I had the same problem and mentioned your advice. The chap at the call centre confirmed that my serial number hadn't been updated on their system. They updated their records on the call, added the correct serial number and sorted the problem with my tivo box within 10mins; no call out required for engineers.
Hello, I am a new VM customer. I had my two V6 boxes installed on Friday and all has been fine-ish (issue with watching recordings from the living room in the bedroom). Came home tonight and the living room box is displaying "Unable to acquire channel information (S102)" I am currently on hold (25 minutes now) and will mention your update. Do you think this will sort the issue and the recording playback issue? Did your box work for a couple of days prior to the error displaying?