on 15-12-2021 13:20
Hi, a friend of mine hasn't been a customer for a while, but still has a V6 box and Hub 3 that they want to return.
Would it be possible to send a returns pack out to them? They don't remember their account number so can't use the online form
on 15-12-2021 13:24
on 15-12-2021 13:39
Hi @milkgiraffe
You could also get them to register on the forums, and then post on this thread.
A member of the Forum Team may then pick this up for them and after passing DPA arrange for packaging to be sent out.
on 17-12-2021 14:27
on 17-12-2021 14:45
Hi again @milkgiraffe
They can request returns kit and packaging on the link below, however they will need their VM account number and area code.
https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment/request-returns-pack
on 18-12-2021 17:11
Good Afternoon @milkgiraffe, has your friend been able to create a Forum profile and create a post?
Alternatively, if you know the address of your friend, I can have this passed on and we can arrange for a collector to visit the property to pick up the equipment
Kindest regards,
David_Bn
on 18-12-2021 19:21
Thanks David, I’ll send you their address