Menu
Reply
Orgo8
  • 1
  • 0
  • 0
Joining in
184 Views
Message 1 of 2
Flag for a moderator

Repetitive break downs

V6 box repetitively reboots itself, currently twice a day, flashes red and white with no tv service once a day.
Have switched power on and off at least three times, but still a problem. On line service checker says ‘no fault’, so problem must be with box. Virgin help service repetitively asks for my details, with no help. 

0 Kudos
Reply
japitts
  • 12.08K
  • 1.68K
  • 2.59K
Very Insightful Person
Very Insightful Person
151 Views
Message 2 of 2
Flag for a moderator

Re: Repetitive break downs

Sounds like a fault. Either the box is ill, or it's rebooting to manage an external signal fault.

The automated faults line might well offer you a remote fix the first time you call, but redialling 10 or so minutes later should offer you the choice of speaking to a faults agent, who should then do the necessary checks.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply