on 29-05-2022 17:15
Just started doing this as previously the virgin remote would turn off the tv
When I use the off button on the virgin remote I get a Entering Standby message on the TV screen and the set top box turns off!
rebooted set top box, changed remote batteries and checked the remote is paired to the tv
tried other virgin remotes and all do the same
tv will turn off using the tvs own remote
any help welcome please
Answered! Go to Answer
on 29-05-2022 17:58
Have you followed the online help?
https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote
on 29-05-2022 17:58
Have you followed the online help?
https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote
on 30-05-2022 07:26
Just about to do what the kind person who replied to my question suggested
but it all working again!!
the virgin remote now turns the tv off as before !!
thanks everyone
david
on 30-05-2022 13:32
Thanks for the update David.
Hopefully it continues working OK, but any more issues with the remote please follow the advice in the above link, and if that fails to correct the issue, then order a replacement remote (the link to order online is on the last page in that help section)
on 01-06-2022 13:50
Hi Monrt208, thank you letting us know the amazing advice given from our member have helped you out.
If you need anything again in the future you know where to find us. Thanks
Matt - Forum Team
New around here?
on 01-06-2022 14:57
Cannot believe it did it again last night but all ok this morning !!!!
I think Ive ordered a new reomote -if you can check Ive done it correctly
Will see how it goes with the new remote when it arrives
Thanks
David
on 04-06-2022 11:50
Hello @monet208,
Please do let us know if you get this or not.
I can see on the system that this was ordered.
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide