on 30-05-2022 11:37
Hi all
My remote control does not work. I have tried all of the suggestions a few times bit with no luck.
I notice that the red light on the remote stays on , so I assume that a button is stuck. I have tried to clean it with a toothbrush but it has not helped. Has anyone got any more suggestions that are not mentioned , if not how do I go about getting it replaced ?
Answered! Go to Answer
on 08-06-2022 15:20
Hi HagbardCeline,
Thank you for your post.
We just wanted to check in and see how things have been and if you have been able to order the new remote?
If you require any assistance, please do let us know.
Thank you
on 01-06-2022 11:55
Hi HagbardCeline,
Thanks for your post and welcome back to the community.
Can I ask what remote you currently have? Also have you ran through the checks you can do via this link?
Let us know,
on 01-06-2022 14:31
Hi Kain It’s a V6
I have tried other suggestions but had not seen that once. At the moment it seems ok but the problem comes and goes . I will let you know if it is still ok later
Doug
on 01-06-2022 18:07
Hi Kain
it’s gone again. The red light stays on and so the light on the box goes off
I have the app on my iPhone and that works perfect
on 02-06-2022 16:49
It’s now unusable I’m afraid
on 04-06-2022 10:07
Also the volume on the virgin media TiVo channels starts really soft when I turn it on , pause a show or forward it
Has the box broken ?
on 06-06-2022 10:45
Thanks for the response there HagbardCeline,
Can I ask does the issue with the channels occur when the box is online for some time as well?
Secondly it seems that you may need a new remote, with the link above if you sign into your MyVM you can order a remote from there, if any issues appear then pop back up and we'll order it.
Thanks,
on 06-06-2022 12:00
Hi
the issue with the sounds happens at different times . I have been using AD recently so I am wondering if that may be a cause . I have turned it off and will get back to you to let you know if it still happens.
i shall order a new remote
thanks again Kain
on 08-06-2022 15:20
Hi HagbardCeline,
Thank you for your post.
We just wanted to check in and see how things have been and if you have been able to order the new remote?
If you require any assistance, please do let us know.
Thank you
on 09-06-2022 09:38
Hi Nat Yes I’m waiting for the new remote to arrive and using the TV without audio description on to see if that makes a difference. I will keep you informed