Remote control

[CAROL621]

All I want to know is how to obtain a new TV remote control for a Tivo box, nearly all buttons have stopped working, when looking on Virgin media site all links came to nothing.

[japitts]

Try https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote/download-tv-control-app 

You've posted in the V6 forum but referred to a TiVo. Different boxes - but if you have a V6 (or a TiVo with an Ethernet connection) you can use the TV Control app on a compatible device in the meantime.

Photos of the different boxes at https://www.virginmedia.com/care/tv-fault/which-tv-box if you're not sure.

[CAROL621]

Thank you for information, hopefully I will get somewhere now. Thanks

[Matthew_ML]

Hey CAROL621, thank you for reaching out and welcome to the community. I am sorry your TV remote has stopped working.

How was the advice from japitts, did you manage to order one?

If you need some help to order one I can help you out, please do let me know. Thanks 

[CAROL621]

Hi, Matthew no I haven't been able to order one the link from the e mail that japitts gave me fudnt work, so I got so fed up I left it  I haven't had time today to do anything about it.

[Matthew_ML]

Hey CAROL621,okay no problem I am sorry you couldn't order one.

However not to worry I am going to send you a PM, so I can get one ordered one for you.

Please keep an eye out for the purple envelope. Thanks