Remote control app not working

[paul243]

I've installed the app, I can see "my shows"  etc but selecting "remote control" brings up message "can't find network." tried all suggested fixes, box off etc but no joy 

Fix please?

[japitts]

Reading between the lines of your symptoms, I'd guess you have a V6 - can you confirm? Check here if you're not sure.

I also presume you're using the TV Control app, but can you confirm?

You've not said what "all the suggested fixes" are, so can you be a bit more specific on what you've tried so far?

On the assumption you do have a V6 and this is TV Control - are both devices on the same network as each other, connected to the same router?

[paul243]

It's an older Tivo not V6 

I've repeated re boot on box, uninstalled the app, reinstalled, turned everything back on and it works. So none the wiser!

Thanks for your help.

[Akua_A]

Hi @paul243,

Welcome back to our community forums and sorry to hear you are having issues with our TV control app.

Just to confirm, as mentioned by @japitts, are both devices connected to the same network? Also, is your Tivo connected by ethernet cable? As to use Virgin TV Control with a TiVo box, you’ll need to connect your TiVo to your Hub. https://www.virginmedia.com/help/virgin-tv-using-tv-control-as-a-remote

Thanks,

[paul243]

Many thanks, see previous post-now working fine!