Hi EnderXi,
Have you tried using a different browser? I often have problems using Chrome but find that both Firefox and Edge browsers work OK.
You should be able to order a replacement by logging into My Virgin Media at the top of the page, or by using this direct link Order new remote
You can also try the TV Faults option when dialling 150 or 0345 454 1111, but best to call at 8am -10am, or afternoon teatime to avoid call queues
You could try the text messaging service. Just send a text with a description of new remote to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
For now you could download the TV Control app and use that until you receive a replacement remote
https://www.virginmedia.com/shop/tvgo-tvcontrol
DaveI don't work for Virgin Media.I'm a Very Insightful Person, I'm here to share knowledge.
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