on 27-09-2021 18:00
Cant seem to order a new remote control through the website anymore link is broken and directs you to a "oops somethings broken" page when you go through the help steps.
Some of the buttons on the remote dont work anymore, anyone know how to get a replacement remote?
on 27-09-2021 18:21
Hi EnderXi,
Have you tried using a different browser? I often have problems using Chrome but find that both Firefox and Edge browsers work OK.
You should be able to order a replacement by logging into My Virgin Media at the top of the page, or by using this direct link Order new remote
You can also try the TV Faults option when dialling 150 or 0345 454 1111, but best to call at 8am -10am, or afternoon teatime to avoid call queues
You could try the text messaging service. Just send a text with a description of new remote to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
For now you could download the TV Control app and use that until you receive a replacement remote
https://www.virginmedia.com/shop/tvgo-tvcontrol
on 29-09-2021 18:56
Hi EnderXi,
Thank you for your post. I'm sorry for the issues you've had with ordering a replacement remote via our website.
I have located your account and it does look like you've been able to get this resolved.
Please do let us know if you require any further assistance.
^Martin
22-11-2021 10:59 - edited 22-11-2021 11:23
I have tried both Chrome and Edge to order a new remote as per this thread and get the same problem. ref url: Order new remote - My Virgin Media
and this is the result in both chrome and edge when I select "Order new remote":
on 22-11-2021 12:10
yes same here. oops broken page. not just you.
on 24-11-2021 12:25
Hi jamesofmerton,
Thanks for posting and welcome to our community 🙂
Sorry to hear you've been unable to order a new remote yourself.
I've popped you over a private message so I can help with this (purple envelope, top right hand corner)
Alex_Rm
on 24-11-2021 15:49
on 25-11-2021 08:21
Hi jamesofmerton,
Thanks for popping your details over via private message 🙂
A new remote is on it's way to you, should be with you within 3-5 days.
Alex_Rm
on 25-11-2021 08:49
Hi Virgin Media Team - can i draw your attention to my post as well on this thread 🙂 Looking for a new remote...
on 27-11-2021 11:34
Sorry we missed your post @stevemcc. I'll get in touch via PM so we can help get this sorted for you.
Tom