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Re: Trying to Order a New Remote

Leffemonster
On our wavelength

on ‎18-10-2021 16:18

So I’ve also been trying to order a new remote since last week but the “order remote” page on the web just returns this -

 

F139134F-AB8B-4832-A10E-BF0E6B6CC764.png

Not especially helpful, and I’m not waiting for however long on the phone to a call centre!! Can this be sorted please so that I can order a replacement?

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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

on ‎18-10-2021 17:10

Hi @Leffemonster 

I've had issues using Chrome, however it works OK with Edge and Firefox.

Have you tried using a different browser, or clearing the cache and cookies in your current browser?

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Leffemonster
On our wavelength
In response to newapollo

‎19-10-2021 10:19 - edited ‎19-10-2021 10:20

Hi @newapollo,

The link doesn't work for me on ANY browser. I've tried Chrome, Edge, Firefox, Safari, and am still being presented with the same 'Oops...' page.

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David_Bn
Forum Team
Forum Team
In response to Leffemonster

on ‎21-10-2021 10:36

Thanks for your post on our Community Forums @Leffemonster, and what fine taste you have in alcoholic beverage!

Sorry to see you've been struggling to order a new remote control.

Check out the purple envelope in the top right hand corner for a private message from me

Kindest regards,

David_Bn

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