TiVo box keeps rebooting

[sgreybe]

This keeps happening to us too. Both of our TV boxes keep going off and then restarting, in the middle of watching TV. Very annoying!

[japitts]

@sgreybe 

Rather than adding "me too" to an existing thread, I'd recommend starting a new one, to save replies getting confused 🙂

There's 2 ways you can report a faulty TiVo box, or indeed any TV box for that matter!

1: Wait on here for forum staff to pick the post up, this is currently taking 1-2 days.

2: Call into faults - 150 (From a VM phone) or 0345 4541111 (from any other phone) and choose the "I have a fault" options.

[Zak_M]

Good morning @sgreybe 

Welcome back to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your TiVo boxes. 

Are you able to let me know what software you are currently using? 

Kind regards,

Zak_M 

[sgreybe]

Where would I find that out?

[japitts · Accepted solution]

On a TiVo, follow Home > Help & Settings > System Info > System Info

Look on the third line down.

[sgreybe]

Thank you

[sgreybe]

Hi

Thank you.

Yes, the software is: 20.10.1.1.RC5-VMB-11-C68

[japitts · Accepted solution]

Is this a TiVo or a V6? Check here if you're not sure. They both run the same software.

[sgreybe]

Looks like they're V6 boxes

[David_Bn]

Are you able to provide us with an update @sgreybe, it appears the boxes are currently looking healthy and don't appear to show any faults

Kindest regards,

David_Bn