on 27-06-2021 22:00
This keeps happening to us too. Both of our TV boxes keep going off and then restarting, in the middle of watching TV. Very annoying!
Answered! Go to Answer
on 28-06-2021 08:39
On a TiVo, follow Home > Help & Settings > System Info > System Info
Look on the third line down.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 28-06-2021 14:11
Is this a TiVo or a V6? Check here if you're not sure. They both run the same software.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 27-06-2021 22:19
Rather than adding "me too" to an existing thread, I'd recommend starting a new one, to save replies getting confused 🙂
There's 2 ways you can report a faulty TiVo box, or indeed any TV box for that matter!
1: Wait on here for forum staff to pick the post up, this is currently taking 1-2 days.
2: Call into faults - 150 (From a VM phone) or 0345 4541111 (from any other phone) and choose the "I have a fault" options.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 28-06-2021 08:30
Good morning @sgreybe
Welcome back to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with your TiVo boxes.
Are you able to let me know what software you are currently using?
Kind regards,
Zak_M
on 28-06-2021 08:35
Where would I find that out?
on 28-06-2021 08:39
On a TiVo, follow Home > Help & Settings > System Info > System Info
Look on the third line down.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 28-06-2021 14:06
Thank you
on 28-06-2021 14:08
Hi
Thank you.
Yes, the software is: 20.10.1.1.RC5-VMB-11-C68
on 28-06-2021 14:11
Is this a TiVo or a V6? Check here if you're not sure. They both run the same software.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 28-06-2021 14:16
Looks like they're V6 boxes
on 30-06-2021 19:43
Are you able to provide us with an update @sgreybe, it appears the boxes are currently looking healthy and don't appear to show any faults
Kindest regards,
David_Bn