on 05-08-2021 13:12
I am having problems with sound sync. Sometimes when I switch on, it's completely out of sync. The TV is connected to the box by HDMI. If I reset the box which takes ages, it corrects itself until the next time. I have checked all the sound settings advised in these posts, but doesn't seem to make any difference, just have to keep re-booting the box!
on 05-08-2021 13:21
Hi Hansi,
Thanks for your post.
Can you give us some more info? What box do you have ?
How long has this been going on?
What TV do you have ?
Do other devices plugged into the tv work fine (ie PlayStation, box, firestick)
Zoie
on 05-08-2021 13:28
It's a V6 Box, the TV is a 40" Samsung UHD. There is a DVD player connected and that works fine.
on 05-08-2021 13:44
Have you connected the box to another tv to see if it's the box that's the issue or the box and your tv's compatibility?
Have you ever had its replaced?
How long has this been going on?
Zoie
on 05-08-2021 13:48
Haven't connected to another tv as it's upstairs and I'm an OAP so i can't move it. The box has not been replaced, and I'd rather not go down that route if possible as there are a lot of recordings on it. It only happens occasionally but very frustrating.
on 05-08-2021 15:49
I've moved this post to a new thread..
@hansi- Do these problems affect live TV? If so, any specific channels? Or OnDemand? How about streaming apps?
Can you try swapping the HDMI ports on your TV, between the DVD player and your V6 box? See if the issue remains.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 05-08-2021 16:02
I've swapped the HDMI ports but I don't know if it makes any difference because the problem is not there all the time, so it's very difficult to know. At the moment it's on live TV. Seems to be ok on apps, but it happens infrequently so it's going to be difficult to diagnose. Thanks for your interest.
on 05-08-2021 18:29
I am sorry about this. If you do change your mind please let us know
Zoie
on 09-08-2021 11:45
It's just done it again. Again I have to reboot the box! Arghh!
on 11-08-2021 12:03
Hi @hansi,
Thanks for coming back to us.
How are you getting on with your sound issue?
Is this happening on specific channels, or at random?
Have you checked that all cables coming into the TV and the TV box are all tightly secured?
Keep us updated.
Thanks,