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ianw314 · ‎23-05-2022

Recurrence issue since 7am this morning of no subtitles on both sky news 602 and 603 channels could someone contact the technical team to look into it please.

newapollo · ‎23-05-2022

Hi @ianw314

Subtitles were available on Freeview, however they weren't available on my 360, and no option to turn them on.

I rebooted my 360 and the subtitles came back on.

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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newapollo · ‎23-05-2022

Hi @ianw314

Subtitles were available on Freeview, however they weren't available on my 360, and no option to turn them on.

I rebooted my 360 and the subtitles came back on.

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Akua_A · ‎25-05-2022

Hi @ianw314,

Welcome back to our community forums and sorry to hear you are having issues with subtitles.

As suggested by @newapollo, have you been able to reboot your TV box to see if the issue persists? https://www.virginmedia.com/help/virgin-tv-restart-or-reset-your-box#tab2 Is the issue ongoing and do you need any further help regarding this?

Thanks,

Akua_A
Forum Team
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Re: Sky News HD subtitles