New remote

[andyjt]

Hi,

I'm also trying to get a new V6 remote as mine doesn't work most of the time now (just get a solid green light at the top when pressing any buttons)

The link you mention here:

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@Hayley_S wrote:

Hello @ryansm,

Have you tried looking here to see how to get a new remote?

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Does not work and takes you to an Oops, something's broken page
(https://my.virginmedia.com/faults/perform-equipment-checks)

Hopefully someone can fix this page or tell me what to do, I'd rather not buy an aftermarket one, or have to ring Virgin and waste anyone's time.

Thanks,

[newapollo]

Hi andyjt,

The links work for me using Chrome browser.

Have you tried a different browser?

You could also try deleting your browser cache and cookies, or open an incognito window/tab 

Failing that go down the TV Faults route to order a replacement 150 from a Virgin landline, or 0345 454 1111, but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time

You can also download the Connect app to use as a temporary solution  until you receive a replacement. shop/virgin-media-connect-app 

[Gareth_L]

Hello andyjt

We are not able to send our remotes ffrom here 

But as a one off and the page is broken 

Let me send you a Private message to geai account access 

If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

[andyjt]

Hi,

There are no new messages in my purple envelope...?

Thanks

Andy

[Gareth_L]

Hi andyjt

Sorry for that delay in getting back to you 

I have ordered the remote as a one off

It is not something that we should do on here, but its done now 

It will be with you i the next few days 

In the mean time you can use this online remote 

Gareth_L

[andyjt]

That's great thank you.

[Akua_A]

No problem @andyjt.

Please do not hesitate to contact us if you need any further help.

Thanks,