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Re: Distorted rewind & recording

Brava210
Fibre optic

on ‎24-03-2022 08:34

It's strange, my V6 has started doing the same in area 07

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Virgin BB 55MB, Hub 3, Tenda Router, Stream Box - United Artists/Telewest/VM Since 1990
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2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

on ‎24-03-2022 19:47

Better to start your own thread to report your issues, than add to someone else's.

If recorded content, both paused/delayed and recorded programmes, are problematic but live TV is ok - this indicates hard drive problems which will only get worse and can't be repaired remotely.

You can either wait here for forum staff to respond, or call into faults to report it. A tech visit will be the likely outcome.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ayisha_B
Forum Team
Forum Team

on ‎27-03-2022 12:08

Hi @Brava210,

Welcome back to our Community Forums and thanks for your post. 

I am sorry to hear you're having some issues with your service. 

Can you advise if you're having the same problem on all recorded content? If so, and live TV is okay, then that as @japitts has said, would indicate a fault with the hard drive and a technician visit can be arranged to check things over and replace the box if required.

Let us know so we can offer further support. 

Ayisha_B
Forum Team

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