Catch up channel 4 saying unsubscribed

[Burnetts24]

Hi so sorry it’s a V6 she just calls them TiVo out of habit 

[Burnetts24]

Hi my mum has just got a replacement TiVo box all installed ok until she tried to watch shows on channel 4 and 5 on catch up and it is say unsubscribed but she is subscribed. Have been trying to get through to VM not successful as yet. Thanks 

[japitts]

Are you sure your Mum has had a TiVo delivered? They've not been replaced since several months now, and I suspect she's probably had a V6 installed. Can you check? https://www.virginmedia.com/care/tv-fault/which-tv-box 

The internet connectivity does differ between the TiVo & V6, and this may be part of the problem.

[Beth_G]

Hi Burnetts24,

Sorry to hear your Mum is having issues with her TV box.

I've had a look from this end and can see that the equipment was activated today, so this may be why you were having issues.

Can you please let us know if you're still having trouble?

Thanks