BT Sport picture issue

[Zoraquin]

I am also having poor picture on the sports channels. I have rebooted and checked other channels and the problem still persists. Are there any further fixes? Help!

[japitts]

@Zoraquin 

You'd posted on a 10month old thread so I've created a new one for you.

What is the problem with your TV pictures - can you explain?

If the issue is channel specific, which channels? (Including SD/HD if appropriate)

And for clarity... which TV box do you have? Check here If you're not sure.

[Zoraquin]

Hiya

The picture looks like interference, fuzzy blocks appearing all over the screen, sometimes the screen just completely freezes. We also lose audio when it appears for a long time.

having issues with Eurosport 2 HD and BT Sport HD.

Our box is the V6 Box 

Thank you

[japitts]

That sounds suspiciously like pixellation which is often caused by a signal fault. Do you get any issues with OnDemand or streaming?

One box reboot is always a good idea with these things if you've not already. Also if possible, check Quest HD - it's on the same broadcast cluster as Eurosport 2HD and would be similarly affected by signal issues.

Which BT Sport channels in particular are affected - there's 4 of them.

[Zoraquin]

Hiya,

yes same problem with on demand.

I’ve just been through the channels and the following are affected:

Quest HD, Eurosport2 HD, BT Sport3 HD & SkySports News HD

I Have done 2 reboots now and no change

Thank you!

[japitts · Accepted solution]

I suspect you potentially have a couple of issues here.

OnDemand services don't use the same TV signals as your live broadcast channels so problems there would suggest another cause.

But you've quoted a couple of channels that are carried on the same broadcast frequency, a fault affecting one would usually affect them all.

I'd either wait for the staff team to respond (might be a couple of days) or call into faults via the 150 route. Let VM run their remote checks and see what they turn up.

I suspect this will need a tech visit.

[Serena_C]

Hi @Zoraquin

Welcome to our Community Help Forum 🙂

Sorry to hear that you are experiencing picture and sound issues with certain channels on your TV, I understand how frustrating this must be for you.

I would like to take a look at your account and run some checks, I shall send you a private message now to obtain the details required. Please look out for the purple envelope in the top right corner and get back to me when you can 🙂

Kind regards,

Serena