ALL4 App Black Screen

[Scousemummy]

Hi everyone. I can see you had an issue in October with All4. It’s now February - was it ever fixed. We’ve been trying to watch a programme for a couple of weeks but can’t get it to work. Today, hubby wanted to watch the Test Match highlights - but no joy - we just get 4 little white squares. Any suggestions?

[argiel]

We are still getting that issue.

My complaint through their website hasn’t even had a reply. I’ll try once more then it’s Ofcom.

[japitts]

Are you using the C4-streaming app? Or just OnDemand programmes that have the "All-4" branding on them?

Do you get any error messages or codes?

Are you watching on a Samsung or 4K UHD TV?

[Scousemummy]

We’ve tried the All4 app and going through Virgin On Demand.

Yes we have a 4K UHD tv.

[Scousemummy]

If we use the All4 app it just hangs.

if we use Virgin On Demand the error says the app is not supported.

[argiel · Accepted solution]

We are using the All4 app with a paid subscription (more fool us!). As described above, we get a black screen and the blinking boxes until we give up. It’ll sit like that for hours.

Our TV is a Panasonic.

It looks like Channel 4 have built, and VM are distributing, an app which hasn’t been thoroughly tested on all likely platforms.

[japitts]

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@Scousemummy wrote:

Yes we have a 4K UHD tv.

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Disregard the lack of an error code and try the suggestions in https://www.virginmedia.com/help/virgin-tv-error-codes/604 to begin with.

Some older TVs only support HDCP2.2 on one particular HDMI port.

[Scousemummy]

Ok thanks, will give it a go.

in the end I put the cricket on m6 iPad and used Chromecast 🙄

[japitts]

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@argiel wrote:

Our TV is a Panasonic.

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What's the model number?