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rockette
On our wavelength
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Quoted misleading delivery window for new V6 box

We received a letter from VM saying we needed to order a new V6' box on line. The online instructions gave a window of 8:00am to 6pm for it to be delivered and we chose a day when we could be in but were going out at 6:30pm. A confirmation then arrived saying it would be delivered between 8:00am and 9:00,pm.  that is 3 hours later than we were quoted when we made the booking  does virgin have any idea how annoying this is? 

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Forum Team
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Re: Quoted misleading delivery window for new V6 box

Hi rockette

 

Thanks for messaging us and sorry for the delayed reply. 

 

Can you confirm that you now have the order? 

 

Kind Regards 

 

Chris. 

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