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Message 11 of 17
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Re: Purple and Orange flashing light on Virgin box

Sorry to hear that Walt21 are you still having the issue now, If so please let me know and we can look into this for you.

 

Thanks Joe_F

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Walt21
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Message 12 of 17
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Re: Purple and Orange flashing light on Virgin box

Hi, yes, still no progress. Can you advise?

Claire

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Message 13 of 17
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Re: Purple and Orange flashing light on Virgin box

Hi Walt,

 

Thank you for your post. Sorry for the inconvenience. How are things looking at the moment? Let us know so we can help.

 

Thanks,

 

Renan_G

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Walt21
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Message 14 of 17
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Re: Purple and Orange flashing light on Virgin box

I do keep replying that it is not working. Please could you do something your end? Will you be sending out a technician?

Thanks

Claire

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Message 15 of 17
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Re: Purple and Orange flashing light on Virgin box

Hi, Walt21,

 

Appreciate your reply.

 

I'm sorry to hear that it's still not working.

 

Have you called us and reported the issue to request a technician?

 

Is the light still flashing purple even after resetting?

 

Please let me know. We'd love to get a solution for you.

 

Mia_C

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Walt21
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Message 16 of 17
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Re: Purple and Orange flashing light on Virgin box

Yes it is still the same. I couldn't get through to the technician and hoped you could do something to help?

Thanks

Claire

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Message 17 of 17
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Re: Purple and Orange flashing light on Virgin box

Sorry for the delay getting back to you about this.

 

Are you still experiencing the issue? If so, pop me a private message and I'll look in to this further Smiley Happy

 

Thanks

 

Melissa

 

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