When I playback a recording in the Tivo V6 is freezes and/or pixelates. This has only just started happening the last couple of weeks.
Sorry to hear that, this is not the experience we want you to have with us.
Are you still having issues with this?
Have you spoken to us over the phone regarding this?
Please let us know as you may require an engineer.
Thank you for your reply; Yes the problem is still occurring and no I haven't spoken to anybody over the phone regarding this.
We will send you a private message.
As of yet I haven’t received a private message, will this go direct to my email address @ntlworld?
Sorry to hear that the private message was not received.
We are sorry that you are having issues with the service.
Can you confirm the following: