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Superfast
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Prime video - where's it gone

Hi

Does anyone know why the Amazon Prime app is just appearing as a white line at the top of the screen?

Thanks

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Re: Prime video - where's it gone

Unable to access Amazon Prime in Area 20, there's just a black screen, spent an hour on the phone to Virgin only to be told it's a known fault with a fix date of the 17th Sept  !!!!!!

It seems to be hit and miss, one day its working after a reboot then it stops.

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Message 3 of 9
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Re: Prime video - where's it gone

After not working for 3 days it seems to be working this morning, but for how long !!!!!

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Re: Prime video - where's it gone

After reading other comments I'm expecting it to go off again.

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Re: Prime video - where's it gone

Hi lozwilliams,


Apologies for any frustration this has been causing. 


As it’s been a few days since your last post, I was hoping you could let me know how things are at the moment?


I have checked things again from our side and there is nothing obvious causing the issues you are experiencing.


What I would like to do is take a look into things a bit further by taking some details from you so I will drop you a PM asking for the information I would need. 


If everything is back to normal and you are experiencing no issues with your service, please ignore my PM and just pop back to us on here to let us know.

 

If you are still having these issues then just reply to my PM by clicking on the purple envelope in your own time and we will take things from there.


Kind regards


Paul.

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Message 6 of 9
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Re: Prime video - where's it gone

Everything now seems okay with Amazon Prime but my phone line along with my neighbours is now not working.

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Re: Prime video - where's it gone

Hi lozwilliams, 

 

Sorry to hear you're having some issues with the line, 

 

Can you elaborate on what the problem is- are you unable to receive incoming and outgoing calls/ no dial tone etc?

 

Have you tested another phone handset?

 

You can check for any outages via our service status page here

 

Alex_Rm

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Re: Prime video - where's it gone

Telephone line was working again this morning, thanks anyway for getting back.

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Re: Prime video - where's it gone

No worries, 

 

Thanks for letting me know 🙂

 

Alex_Rm

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