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Shuks6
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Message 31 of 43
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Re: Poor picture quality and pixelation

I can’t offer any help, I’m afraid...

I switched back to the Tivo box, within two weeks. I had to suck up the charges, but it was worth it to have a clearer picture quality back! 

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Forum Team
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Message 32 of 43
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Re: Poor picture quality and pixelation

Hi Neil2080,

 

Thank you for your post. I'm sorry to hear about the issues you're having. 

 

Have you spoken with our technical team concerning the issue?

 

^Martin

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DaveHub
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Message 33 of 43
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Re: Poor picture quality and pixelation

Hi

i also have started (in the last few days) getting periodic pixelation on my TV.  Can someone at Virgin take a look at my setup?

Thanks

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JohnP21
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Message 34 of 43
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Re: Poor picture quality and pixelation

We have been experiencing pixelization on HD channels and others for the last 2 months.
the engineer visited and replaced cabling and connectors. He admitted there is a fault in the area but this has been denied by the technical support team. Another engineer visit has been arranged. Other Virgin users in the area are experiencing similar problems.
The ironic thing is I am being bombarded by Virgin sales to upgrade my TV package.
JohnP21
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Jimsutton
On our wavelength
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Message 35 of 43
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Re: Poor picture quality and pixelation

I am in the SM2 area and have also been experiencing periodic picture break up. I have done all the usual checks and my signal strength is high.

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Forum Team (Retired) Ellen_C
Forum Team (Retired)
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Message 36 of 43
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Re: Poor picture quality and pixelation

Thanks for contacting Community @DaveHub.

 

We are aware of the issue and being investigated.

 

Rest assured we're working hard to fix it.

 

For more details please check here

 

Please bear us. ^Ellen_C

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Teabaghero
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Message 37 of 43
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Re: Poor picture quality and pixelation

I am getting the same issue. Non HD channels are completely unwatchable.

can my system be checked?

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Cassia
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Message 38 of 43
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Re: Poor picture quality and pixelation

We have the same issue in NE29. The V6 box is pretty much unwatchable. We also have a TIVO box in another room and there are no problems with that at all so the problem is obviously with the V6 box. Tried calling 150 three times today and can't get to speak to a human. This needs to be resolved. We can't keep paying for a service that we can't use. How can we contact someone??

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Forum Team
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Message 39 of 43
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Re: Poor picture quality and pixelation

Hi Teabaghero, 

Thanks for your post and welcome to our community. 

Very sorry to hear that you're having an issue with the picture quality, I can appreciate you're keen to get it sorted. 

Can you confirm if you have more than one box? 

If so then what box are you having the issue with or does it happen across all of your boxes?

So it's only SD channels you're having an issue with, are HD working fine? 

Are all cables tight and secure at the back?

If it's still an issue after going through the above then we can have a closer look via a personal message. 

Emma_C - Forum Team
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Forum Team
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Message 40 of 43
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Re: Poor picture quality and pixelation

Hi Cassia, 

Very sorry to hear you're also having this issue on your V6 box, I can appreciate you're keen to get it sorted. 

Just to confirm are you having an issue with SD or HD channels or is it all channels? 

Does it happen on live TV or On Demand and Catch Up?

Are all wires tight and secure at the back of the box? 

If so then let us know and we can have a closer look. 

Emma_C - Forum Team
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