We have been experiencing pixelization on HD channels and others for the last 2 months. the engineer visited and replaced cabling and connectors. He admitted there is a fault in the area but this has been denied by the technical support team. Another engineer visit has been arranged. Other Virgin users in the area are experiencing similar problems. The ironic thing is I am being bombarded by Virgin sales to upgrade my TV package. JohnP21
We have the same issue in NE29. The V6 box is pretty much unwatchable. We also have a TIVO box in another room and there are no problems with that at all so the problem is obviously with the V6 box. Tried calling 150 three times today and can't get to speak to a human. This needs to be resolved. We can't keep paying for a service that we can't use. How can we contact someone??