Welcome to the Community and thank you for posting.
I'm sorry to hear you are experiencing some issues with your TV service at the moment.
I have located your account using your Forum details and can see that you have recent called in about this and our team have made you aware on a fault in the area which is causing this for you. The reference number for this is F005884147 and our review date is showing at 11th July 2018.
I'm sorry I can't be of more help on this matter.
Forum Support Team
I am also having the same problem as everyone else. I just bought a £3k TV last week and replaced the Tivo on Saturday with the V6 and wish I hadn't have bothered. The HD channels are barely watchable and the SD ones you can't even view.
Is there any way I can switch back to a Tivo box, as this is very frustrating having just bought brand new equipment.
Hi, I also have this problem but only on certain channels and at different times of the day and also when I check my internet speed it says approximately 70mbs but still very slow when trying to use it with devices.
I appear to be having the same issue with one of my V6 boxes as others have been reporting. Several of the channels are unwatchable due to the picture pixelating/become distorted (Channel 4HD and Sky Sports Main Event HD to name a couple). It has been like this since installation I've just not got round to reporting it. My other box works just fine 🙂
I experienced the same issues, our HD picture quality wasn’t as sharp or clear as when we had BT before it, luckily in the cooling off period so have left and gone back to BT for a much better picture as well as a better deal.
we all have the same problem!!! when will virgin sort this garbage out. cant wait for my package to end and just took it out in December, Can we leave early from the contract as the TV is so poor? Surely if id does not meet standards its defective and we should be able to cancel. Free sat is so much better quality so I imagine a Q box is the answer if this isn't sorted