Wow after Upgrading from my Older 1Tb Tivo, to the attest 2Tb V6 Tivo, I am extremely Disappointed by this Tivo's Sound Output.
I have a Philips ULTRA HD Smart TV and I have connected the TV's Optical S/PIDF Output to my 5.1 Surround Sound Amplifier.
This was the same 'Set-Up' when I had my Old Tivo Connected and then I had NO SOUND ISSUES whatsoever.
Sadly the same now can't be said with this Latest V6 Tivo.
Here are my issues and if anyone can suggest a remedy, or how to Modify the Sound Output to produce a Higher Volume, then this would be appreciated.
🔴 The Sound Volume Output on the V6 is Extremely LOW and compared with my previous 1Tb Tivo, I am having to 'Crank-Up' the Volume to a Ridiculous Level On the V6 Tivo. The Sound Output on my previous 1Tb Tivo was set to a reasonable Volume Level would be 30, But using this NEW Tivo I'm having to 'Crank-Up' the Volume to 48????? That's Obscene!
🔴 Viewing some Channels, (eg Sky News) as the Broadcast features different stories, the Sound Output has a 'Pregnant Pause' momentarily and as the new Story Starts the Sound takes a second or two to start!. My Amplifier has an LCD Display and as the sound Ceases, the 5 Speaker Icons and Sub Woofer Icon TURNS OFF and as the Sound resumes, so do the Icons that show all 5 Speakers & Sub Woofer Icon reappear? The Upshot is that I miss the first few words each time a new story starts. This is BLOODY ANNOYING, so much so I am having to use 'Sub Titles' to compensate for this Missing Volume?
What have you done to this NEW BOX Virgin, this is Unacceptable!
If anyone has any advice or Remedy Ideas, then I'd appreciate any offer of help with this.
A google search has brought me here...I use a Sony Bravia TV and it(Volume) works fine on everything else other than the new V6 box...Youtube is good, Xbox, firestick work fine just like the old TiVO box did ..the normal volume there was around 20,whereas to get the same sound on V6 it is more like 50 ...something definitely is not correct on the V6 and so many people appear to be pointing this out !!
This sound issue seems to be a common problem. We have had our new V6 for just a few days, so far impressed with it, other than its lack of volume. We have a JVC tv with a Panasonic surround/dvd box. The volume was normally set to around 35 to 45 on the surround box with the old Tivo but with the V6 its up in the 60's to attain a similar volume. Same result plugging it directly into the tv, we have the volume set much higher than the old box. Messed around with the Dolby settings on the V6 but none seem to make any difference. Not a major hassle, just need to remember to turn down volume when changing to free-view or dvd.
Have also had the same problem since old box switched to v6 box. Engineer came yesterday and all equipment correct, but he confirmed it is the quality of sound signal/picture signal transmitted to customers by virgin that is the problem, not my equipment. The sound is not equalised across all channels and adverts often have higher sound to catch your attention. Channels that tend to have poor picture quality often have the poorest sound as well as the signals are too heavily compressed when transmitted - rubbish in = rubbish out. Virgin need to get their act together and sort picture and sound quality out once and for all. Their services are not cheap and I expect top quality for the price paid. Some sound is in dolby digital, some in plain stereo and different content providers to virgin supply different quality signals. Virgin should be insisting on the best quality from these providers before re transmitting to us. Sky channels always have decent sound even just in plain stereo. HD channels normally have the best sound quality, but there are not too many of them.
I have had enough of constantly having to constantly change voulume levels when switching between channels and have now officially lodged a complaint with virgin over this matter and requested a reduction and refund in my monthly charges to compensate for their poor service - I suggest everyone does the same and perhaps they may get it sorted. I have been told that the issue over sound will be resolved in 24hrs by the manager in technical, but I shall not be holding my breath.
The refund and price reduction request has also been passed on and we will see what happens. RING them and complain, the more who do the more likelihood of getting a result for everyone.