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Redtv
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Playback jumpy and pixelated

Recently all recorded programmes are impossible to watch as they are pixelated and jumpy. Older programmes recorded are fine, it’s just the new ones. If I pause live tv and then playback, this too is pixelated. 
Other posts suggest HDD, any suggestions please? 

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japitts
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Re: Playback jumpy and pixelated

Assuming that live TV is unaffected, this sounds a pretty good description of HDD issues to me.

Either call into faults (150 from VM, 0345 4541111 otherwise) to report it, or wait here and staff will pickup in a day or so.

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Molly_G
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Re: Playback jumpy and pixelated

Hey @Redtv,

 

Welcome to the forums! Thanks for your post - sorry to hear of the playback issues you've been experiencing with your box. 

I've been able to locate your account using the details you've registered to forums with and have tried running some checks.

Please can I just double check with you that this is the V6 box?

 

Many thanks,

 

 

Molly_G
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Redtv
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Re: Playback jumpy and pixelated

Hi, yes it’s a v6 box, thanks! 

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Molly_G
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Re: Playback jumpy and pixelated

Hey @Redtv,

 

Thanks for confirming that. I'd like to get a tech booked in as this does appear to be a fault with the equipment and will requiring a fix / replacement.

I'll just send you a private message to confirm a couple of details and we can get this on the way.

Please look out for the purple envelope at the top of the screen.

 

Kind regards,

Molly_G
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Molly_G
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Re: Playback jumpy and pixelated

Hey @Redtv,

 

Thanks for coming back to me. I've gone ahead and booked the earliest slot available for you which you can view via your online My VM Account.

You can also change the date/time there if needed.

 

Keep us posted on how the visit goes! 

 

Thanks,

Molly_G
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Redtv
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Re: Playback jumpy and pixelated

Great thank you!