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Pixilating tv

Tracylucas1989
Joining in

Hi I am having issues with my virgin TV V6 box pixilating on certain channels mainly E4 channel 4 etc it also does this when it records a program on these channels. 

I have tried restarting the virgin box and also changed the coax cable but still no improvement do I need a new virgin box or is there anything else it could be? 

thank you 

1 ACCEPTED SOLUTION

Accepted Solutions

Beth_G
Forum Team
Forum Team

Hi Tracy,

Thank you for supplying the requested details via PM to Corey.

I've now booked in the next available engineer slot for you - to view the appointment time slot or rearrange, please head over and sign into your My Virgin Media account here

Please do let us know how the visit goes and if you need anything else from us in the meantime. 

Kind regards

Beth

See where this Helpful Answer was posted

3 REPLIES 3

japitts
Very Insightful Person
Very Insightful Person

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up. It won't make any difference to the end advice, but it may help narrow down if we also know whether these are the SD or HD versions?

You comment that you've "changed the coax cable" - can you explain please? The coax is part of VM's network and should only be changed by them.. or do you means the HDMI lead from your V6 to TV?

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Corey_C
Moderator
Moderator

Hi Tracylucas1989,

 

Thanks for your post and for reaching out to the Community Forums. Sorry to hear that you have been having TV pixelation issues. Our online diagnostics might be able to help with this:
https://www.virginmedia.com/care/fix-your-tv

How has the service been since your post?
I've also sent you a private message to confirm your account details, so we can get a tech visit set up.

 

Cheers,
Corey C

Beth_G
Forum Team
Forum Team

Hi Tracy,

Thank you for supplying the requested details via PM to Corey.

I've now booked in the next available engineer slot for you - to view the appointment time slot or rearrange, please head over and sign into your My Virgin Media account here

Please do let us know how the visit goes and if you need anything else from us in the meantime. 

Kind regards

Beth