Pixellation

[Dave-L]

Persistent pixellation making it difficult to watch TV. I have checked online for service faults, rebooted box, changed cables. Still persistent pixellation. No issues with broadband or phone.

[japitts · Accepted solution]

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

[Kain_W]

Hi there Dave-L,

Really sorry about the pixelation issues and welcome to the community!

To clarify is this only present on one box?

Also have you contacted our team on the number above since posting?

Let us know,

[Dave-L]

Hello Kain, yes it's on the one and only box I have in the house. I am going to try the 150 number again today.

[Martin_N]

Thank you for that information. Have you been able to speak with the team regarding? If so, what have they advised?

^Martin

[Dave-L]

A new box is required. A technician is coming on Friday. Quick service, happy customer.