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macritch
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Message 21 of 88
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Re: Pixellation

Benn gettin pixelation for mots of the year - only on my Tivo box in the bedroom, not the V6 in my living room.

Seems worse on the "lower" channels e.g. 101, 102 up to about 120. Doesn't seem to affect the high channels such as 602, etc.

Worse early moring and late evening.

Location = Dundee, Area 10

Any help getting ths sorted would be greatly appreciated.
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markysue
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Message 22 of 88
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Re: Pixellation

This issue is getting worse, been going several weeks

  • Channel Number ITV and all C4 channels
  • Time of issue Daily, evenings
  • Town/city/area reference Birmingham, Area 12
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deans6571
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Message 23 of 88
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Re: Pixellation


@deans6571 wrote:

@ModTeam wrote:

Hi, we are aware some customers may be experiencing issues with pixellation at the moment.

Our support team are currently working on this issue. If you are experiencing problems with pixellation please advise us of the following information which will aid in our investigation:

  • Channel Number : ITV HD, BBC ONE HD
  • Time of issue : Between 8pm and 10pm on Monday 22nd Apr'19 
  • Town/city/area reference: South Croydon, Area: 03

Thank you

Mod Team


....answers above in red.

Have to also say, didn't experience any pixelation last night - its was all mainly on the Monday night.


...have to say that all my pixelation issues seem to have now disappeared! Perhaps the issues have now been fixed.

Smiley Happy

__________________________________________________________
Husband, Dad, Gamer, Gadget Lover......
Twitter: @deans6571
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mparker42
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Message 24 of 88
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Re: Pixellation

Channel: 528 - BT Sport 2

Time: 20:00

Area: 22 - Watford

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Mark1871
On our wavelength
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Message 25 of 88
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Re: Pixellation

Pixelation on most channels I watch which include BBC One HD, ITV1 HD itv2 most evenings. May happen during the day but I wouldn’t know as I’m out.

Mares reference: 31

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jdf200
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Message 26 of 88
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Re: Pixellation

Been having pixelation issues for over a year, had countless visits from engineers, box has been replaced several times, and also cables in house, have been replaced. In the last visit the engineer found an fault in the road this has reduced the problem but still not fixed. 

The main issue is that the problem is intermittent, when the engineers come the signals are all at 100%, when the issue occurs the diagnostic screen shows signal stench <50% for a selection of channels for a few hours then it returns to 100%.

It typically affects a small number of channels 101,102,103,104,139,148,149,173,177,178,179,183,187

Today it was 101, 102, and 552 which stopped working between 18:30-20:00

ready to switch to Sky as it’s really not on that we are paying so much for the TV service which half the time does not work. Lost a number of NHL games which I had recorded as the signal was pixelated on premier sports earlier this week.

what can be done to fix this issue as we must have had 6 or more visits by engineers, because the issue only occurs for a couple of hours at total random times it’s near impossible to have an engineer be present when it occurs, as when they come they can see no problems with the signal  

I am in Guildford area 026  

 

 

 

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Mark1871
On our wavelength
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Message 27 of 88
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Re: Pixellation

*area reference 31


@Mark1871 wrote:

Pixelation on most channels I watch which include BBC One HD, ITV1 HD itv2 most evenings. May happen during the day but I wouldn’t know as I’m out.

Mares reference: 31


 

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Forum Team
Forum Team
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Message 28 of 88
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Re: Pixellation

Hi jdf200

 

Thank you for posting on our community forum pages. 

 

We are sorry to hear that you have been having ongoing issues with your TV service. We understand that this must be frustrating. 

 

We'd like to access your account to check details of the engineer visits.

 

We'll send you a private message in order to get some account details.

 

Many thanks. 

David_Pn
Forum Team

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Oliwatts
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Message 29 of 88
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Re: Pixellation

It's a hot wet mess tonight! Come on guys, you can do better then this.  Seemingly zero progress on a solution.

104  Channel4, 141 Channel4 HD, 103 ITV, 113 ITV HD.

 Corrupted images getting progressively worse until the total failed error message.

Time: 2002

Bournemouth, area code 20

Edging towards a complaint I think.  It's not acceptable.

 

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Mark1871
On our wavelength
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Message 30 of 88
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Re: Pixellation

Any chance of having a look at mine? 

Thanks

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