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sueduffy58
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Pixellation on Catch up tv/on demand

Have reset the box but pixellation still occurs. Also unable to connect my phone or tablet to Virgin wi fi. Awful customer service. Wish I'd stayed with Sky! 

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michaeldavis
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Re: Pixellation on Catch up tv/on demand

Taking your 2nd issue first.
Presuming that your mobile and tablet are Android devices see https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...

Just remember to use the WIFI Password (not the settings password) and that the password is case sensitive.

You can check to see if there is a fault on your connection by going to https://my.virginmedia.com/faults/service-status and follow the on screen instructions.

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