Hi we are having constant issues with pixelation on some channels, eg Eurosport, catchup C5, recordings generally, C4, BBCHD to name but a few. This does not seem to happen when watching ITV......we reported this late last year and had an engineer visit who checked connections and said all was fine and may be work in area, but still happening and some channels are unwatcheable! Really getting fed up as do not have this issue with Freesat on another tv/another room. Can you please help?
Unfortunately not! Tried to watch Eurosport HD this morning and bad pixelation, so switched to Eurosport non HD and picture ok....this seems to be an issue more on HD channels as I mentioned before, but obviously have not tried all channels. It has also happened on recordings.
Thanks for getting back ....engineer visit again last week just changed connector cable to box but found no issues....we will try another hdmi but we did get this issue on ITV hd last night....as far as we know we do not get it watching on iPad by virgin app....but not used regularly to confirm definitely.