on 21-02-2022 02:05
I've been getting pixelation on channels for a few days. It says no faults in the area. Please can someone help?
on 21-02-2022 08:31
Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.
First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.
150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.
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on 23-02-2022 09:19
Hi pjb18,
Thanks for posting. Sorry to hear that you're currently experiencing issues with pixelating with your TV services for the last few days. As our valued member @japitts has already advised we will need to look into this issue for you.
Unfortunately, I have been unable to locate your details on our system, so I can remotely check from here. Due to this I will pop you over a private message to take your details and investigate this further for you.
Kind regards Jodi.