Pixelation on BBC HD

[dggordon]

I have the same issue and require some help to resolve. I haven't phoned VM as yet. The problems occur with BBC one hd, BBC two hd and BT sport hd.

Can you confirm if I am able to provide information to you via PM or do I need to call VM first?

[japitts · Accepted solution]

@dggordon 

Better to start your own thread than add to someone elses.

I'll give the same advice as to all pixellation queries on this forum....

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

[David_Bn]

Thanks for your post @dggordon, and a very warm welcome to you!

Can you please confirm that you've been able to perform the reboot on the set top box since your post? 

Has this made a positive difference?

Kindest regards,

David_Bn

[dggordon]

Hi there. 

I gave the box a reboot and it appears to have corrected it. Thanks for messaging!

Derek