on 22-03-2022 13:21
Hi. I have 2 VM boxes.
A newer small square box and an older larger box. Both were supplied by VM at the same time, probably 4 years ago.
I now have a constant problem with the older,larger box.
Pixilated tv picture and jittery image.
I have rebooted the box, disconnected all cables, removed power for 30 minutes and nothing gets it back to normal after an hour or so.
Smaller box works fine so I don't think it's an into the house connection problem.
Any ideas or, if Virginmedia monitor, how do I get resolved.
I have tried calling but on hold for so long each time without success.
Answered! Go to Answer
on 27-03-2022 11:34
Thank you @Silverfox0303
I am going to send you a private message so we can arrange an engineer for you.
Pease look out for the purple envelope in the top right of the page and pop me a reply when you can.
Vikki - Forum Team
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on 22-03-2022 15:54
Have you tried swapping the boxes around?
This should determine if it's a box fault or a signal issue.
Also try a different HDMI cable.
on 22-03-2022 16:01
Hi.
Thanks for the reply.
Yes, boxes swapped and same thing happens with the larger box.
HDMI cables different so it can't be those either.
on 22-03-2022 17:20
There's pictures of the different boxes here if you want to check.
Pixellation on live TV is usually a signal issue, if a single reboot doesn't resolve then it's a fault which VM need to rectify. If you've swapped the boxes around and the fault followed the box - there's your answer.
You now need to report the fault to VM, who should arrange the required tech visit. You can either do this by calling in (150 from a VM phone, 0345 4541111 from any other phone) or waiting here for VM staff to respond - this may take a few days.
If you choose the latter option, then it would certainly be helpful to confirm which boxes you have and which one looks faulty.
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on 24-03-2022 19:30
Hello @Silverfox0303,
Welcome back, thanks for posting.
I am sorry for the issue with your TV services.
How is it for you today?
Many thanks,
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on 25-03-2022 10:26
Still same issues come back even after all resets and changing HDMI cables.
Works for a bit then back to problems.
on 27-03-2022 11:34
Thank you @Silverfox0303
I am going to send you a private message so we can arrange an engineer for you.
Pease look out for the purple envelope in the top right of the page and pop me a reply when you can.
Vikki - Forum Team
New around here? To find out more about the Community check out our Getting Started guide