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tig2dave
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Message 11 of 16
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Re: Picture keeps going blank

It was installed about 2 months ago everything been fine till yesterday when it was switched on it was a blank black screen it would come on briefly then off then back on repeatedly. TV new and works fine on aerial. I switched it off and on a few times no change.No doubt it is box as internet fine.

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tig2dave
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Message 12 of 16
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Re: Picture keeps going blank

Just tried unplugging and replugging HDMI cable seems that was problem. It fine now thank goodness.

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Flying_Kiwi
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Message 13 of 16
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Re: Picture keeps going blank

Glad it was just something that simple and you fixed it now Smiley Very Happy

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arshad56
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Message 14 of 16
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Re: Picture keeps going blank

Been having the same issue, with a Samsung 4k TV.  Changed the video setting on the virgin box. Seems to have fixed it.  Don't understand why it's OK for months and then suddenly it happens constantly!!! 

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Iancarm112
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Message 15 of 16
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Re: Picture keeps going blank


@arshad56 wrote:

Been having the same issue, with a Samsung 4k TV.  Changed the video setting on the virgin box. Seems to have fixed it.  Don't understand why it's OK for months and then suddenly it happens constantly!!! 

Hi arshad56, I’ve had a similar problem over the past three days. Virgin have replied that they are aware of the problem and engineers were working to rectify the fault. To be fixed by 23.50 on the 27th. Seems to be ok now, fingers crossed.

Ian.

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Forum Team (Retired) Ben_N
Forum Team (Retired)
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Message 16 of 16
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Re: Picture keeps going blank

Hi arshad56,

 

Sorry to hear about the issues you had.

 

How are things looking at the moment?

 

Thanks

Ben_N

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