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johnathome
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Picture break up

I'm getting picture breakup on ITV1 HD and CH4 HD, the only 2 I've noticed at the minute.

Is it possible to check my levels remotely?

 

TIA

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johnathome
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Re: Picture break up

Really (128) is breaking up as well, it's pretty much the whole bottom half of the picture on all the ones I've mentioned.

I've checked the tightness of all cables.

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japitts
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Re: Picture break up

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

ITV-HD is on the same broadcast TX as ITV+1 SD, C4-HD, C4SD & C4+1 so you have good symptoms of a signal fault.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

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johnathome
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Re: Picture break up

Thanks for replying japitts, whatever the issue was it seems to have sorted itself out today. (Fingers crossed)

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